Returns Policy

Last updated: 20 June 2026

At Bike Wreckers we want you to be happy with your purchase. This policy explains your right to cancel and return items, and how refunds work. It applies to purchases made directly through our website. (Purchases made through eBay are also covered by eBay's own returns process.)

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Our 30-day returns promise

You may return most items within 30 days of receiving them for a refund or exchange, even if you have simply changed your mind. This 30-day window is a goodwill extension beyond the 14-day statutory cancellation period for online purchases — we give you longer.

To qualify for a change-of-mind return, the item must be:

• returned within 30 days of delivery;
• unused and unfitted, in the same condition you received it;
• complete with any included parts, fixings or packaging where reasonably possible.

For change-of-mind returns, you are responsible for the cost of return postage unless we agree otherwise.

2. Your statutory cancellation rights (distance selling)

Under the Consumer Contracts Regulations 2013, if you are a consumer you have the right to cancel an online order within 14 days of receiving the goods, for any reason, and receive a refund.

• You can tell us you wish to cancel by email within the 14-day period. You may use the model cancellation wording in section 8.
• After cancelling, you must return the goods within 14 days.
• We will refund you within 14 days of receiving the goods back (or of you providing proof of return, whichever is sooner).

Our 30-day promise in section 1 is more generous than this and applies in addition.

3. Faulty, misdescribed or not-as-described items

Used and salvaged parts are sold in good faith and described as accurately as possible, including their condition. However, if an item is faulty, not as described, or not fit for purpose, you have stronger rights under the Consumer Rights Act 2015:

• Within 30 days of receiving the goods, you have the short-term right to reject them and get a full refund.
• Within 6 months, if a fault appears, you are entitled to a repair, replacement or refund. The item is presumed to have been faulty at the time of sale unless we can show otherwise.

For faulty or not-as-described items, we will refund your reasonable return postage costs as well as the price you paid.

Please note: a used part showing wear, age or cosmetic marks consistent with its description is not "faulty". If you are unsure whether an item is faulty or simply used, contact us and we will help.

4. Items that may be excluded from change-of-mind returns

For change-of-mind returns only (this does not apply to faulty or not-as-described goods, where your statutory rights always apply), the following may not be returnable:

• parts that have been fitted, installed, used or altered;
• bespoke, made-to-order or personalised items;
• consumable items such as oils, fluids, sealants or fixings once opened;
• electrical or electronic components that have been connected, powered or fitted, due to the difficulty of confirming their condition once installed;
• items returned outside the 30-day window or not in resaleable condition.

Where an exclusion applies, it will normally be noted on the product listing.

5. How to return an item

1. Contact us first at info@bikewreckers.co.uk with your order number and the reason for return. We will confirm the return address and any reference number.
2. Package the item securely. You are responsible for the item until it reaches us, so we recommend a tracked and insured service for valuable or heavy parts.
3. Send it to: Bike Wreckers Ltd, 136 Welham Road, Norton, Malton, North Yorkshire, YO17 9DU.
4. Once we receive and inspect the item, we will process your refund or exchange.

Please do not send items back without contacting us first, as this may delay your refund.

6. Refunds

• Refunds are made to your original payment method.
• We aim to process refunds within 5–14 days of receiving the returned item, and in any case within the statutory time limits set out above.
• For change-of-mind returns, we may reduce your refund to reflect any diminished value if the item has been handled more than necessary to check it.
• Original outbound delivery charges are refunded for faulty or not-as-described items, and (for statutory 14-day cancellations) up to the cost of our standard delivery option.

7. Damaged in transit

If your item arrives damaged, please contact us within 48 hours of delivery with photographs of the item and packaging, so we can resolve it quickly with the courier.

8. Model cancellation form

You may use the wording below to cancel under the Consumer Contracts Regulations 2013 (you do not have to use this exact form):

To Bike Wreckers Ltd, 136 Welham Road, Norton, Malton, North Yorkshire, YO17 9DU, info@bikewreckers.co.uk:
I hereby give notice that I cancel my contract of sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer:
Address of consumer:
Date:

9. Contact us

For any returns query, contact us at info@bikewreckers.co.uk or +44 (0)7368 868 618.